Analysis: Difficult conversations are... difficult.  I like the approach of pre-framing the conversation to orient the member on the benefits of the conversation then recapping it at the end to remind them of the why and eventual benefit of taking the actions discussed.  This approach can be used for setting the standards for your high performing team; to client meetings; to conversations with your friends and family.

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While there are competing perspectives on Servant Leadership being a trait or actual Leadership style, at its core is authenticity and strong Leader-Member Exchange (LMX).  By authentically serving, you show your team member that you care and that care builds a strong LMX where they allow themselves to be vulnerable creating the authentic bond discussed in Week 9.  This creates trust, which allows you to influence their actions by framing the actions as beneficial to the member, hitting their motivators and optimizing their output as well as their career growth and impact.